Refund policy

30-Day Return Window

You have 30 calendar days from the date you receive your item to request a return. Due to the nature of our products involving personal hygiene (such as toilet stools, bidets, and wipes), our return policy is governed by specific sanitary standards to ensure the safety of all our customers.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

•Bathroom Products (Stools, Bidets, etc.): Items must be uninstalled, unused, and in their original intact packaging. Any products showing signs of installation, use, or compromised packaging are not eligible for return (unless there is a manufacturing defect).

•Personal Care Consumables (e.g., Wipes): Must be sealed and unopened. Opened consumables are non-returnable and non-refundable.

•You must provide a receipt or proof of purchase (order confirmation email or order number).

Items Not Eligible for Return

The following items cannot be returned or refunded:

•Gift cards and final sale/clearance items.

•Used, installed, or bathroom aid products missing original packaging (due to personal hygiene and safety regulations).

•Returns initiated based on changes in personal usage habits or preferences.

Return Shipping Costs

We support eligible returns. If your return is due to our error, shipping damage (e.g., cracks in wooden stools, missing parts), or product defect, we will cover the return shipping costs. For returns initiated due to customer preference (e.g., incorrect size, color choice) for eligible items, customers may be responsible for return shipping fees.

How to Initiate a Return

1.Contact our customer support team at support@sutgres.shop with your order number, reason for return, and clear photos if items arrived damaged.

2.Once approved, you will receive a Return Merchandise Authorization (RMA) and return instructions.

3.Securely pack the items and ship them to our designated returns address.

Return Address

PL Toilet Stool (pltoiletstool.shop)

60 Greencroft Dr

Champaign, IL 61821

United States

Refund Processing Time

Once your return is received and inspected, we will process your refund within 1-2 business days. Refunds will be issued automatically to your original payment method. Depending on your financial institution, it may take an additional 7-10 business days for the funds to reflect in your account.

Damaged or Defective Items

If your items arrive damaged or with quality defects (e.g., structural damage to stools, bidet malfunctions, or compromised wipe packaging), please contact us within 7 days of delivery at support@sutgres.shop with clear photos. We will promptly arrange for a full refund or a free replacement.